New Password Process
In February LTS will be initiating a new process for opening
and maintaining Lehigh user accounts (usernames and
passwords). This new process, which affects all users, will
provide an enhanced degree of identity protection and
overall security. Current users will encounter the new
process the next time they are required to change passwords
or whenever they forget their password and need to reset it.
The new process for account maintenance entails three
“challenge” questions – questions that must be answered
correctly in order to reset a password. All three challenge
questions are created by the user. The new process for
opening an account no longer utilizes social security
numbers or birthdates but now requires a Lehigh
Identification Number (LIN) and a Banner PIN number as well
as the three challenge questions.
In addition the entire interface has been redesigned to
ensure that it is as intuitive as possible. Client Services
computer consultants and the Help Desk will be assisting new
and current users with the process.
--Susan A. Cady
LTS Director for Administrative and Planning Services
Article posted January